Last updated: January  06, 2024

By using Cookiessecret.com website and/or purchasing products or services from us, users acknowledge that they have read, understood, and agree to be bound by our Terms and Conditions and subject to change at any time. Our Terms and Conditions will be updated periodically.

If users do not agree to these terms, they should refrain from using the website or making purchases.

1.  Introduction

Cookiessecret.com is an e-commerce store owned and developed by Cookie‘s Secret Ltd and is registered in England and Wales under License number 15392345.

Cookiessecret.com offers a variety of premium quality pet Products and Services. We are committed to delivering exceptional customer service and building long-lasting relationships with our customers.

2.  Interview

Throughout Cookiessecret.com the “our website“, the terms “we”, “us” and “our” refer to Cookie‘s Secret Ltd.

We offer this website, including all information, “Products“ and “Services“ available to you, the “user“, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/ or purchasing something from us, you engage in our Products and/or Service and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional Terms and Conditions and policies referenced herein and/or available by hyperlink.

Our Terms and Conditions will apply to all users of our website, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Any new features, products and/or services which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right to update, change or replace any part of our Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

3.  Customer Service

At Cookie’s Secret Ltd, we take immense pride in offering unparalleled customer service. Our team is committed to promptly addressing any inquiries or concerns you may have to ensure your utmost satisfaction.

4.  Liability Limitations.

  • While we strive for accuracy in providing product information, occasional errors may occur. We absolve ourselves of any liability arising from inaccuracies or interruptions in availability.
  • Temporary access restrictions for maintenance purposes may be necessary, but we endeavor to restore services promptly.
  • You shall not use our products or/and services for any illegal or unauthorized purpose nor may you, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • You must not transmit any worms or viruses or any code of a destructive nature.
  • A breach or violation of any of the Terms will result in an immediate termination of your Services.

5.  General Conditions

  • We reserve the right to refuse access or service to anyone for any reason at any time.
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve

 (a) transmissions over various networks; and

 (b) changes to conform and adapt to technical requirements of   connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

  • The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
  • We reserve the right to modify the contents of our website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

6.  Your Account

  • By pressing the agree button in the resignation form on our website you confirm that the details provided by you are correct and complete.
  • To place any orders and purchase products on our Website, you must be 18 years of age or older. The consent and supervision of a parent or guardian is required for under 18 years of age
  • You are responsible to secure the information of your account and your password
  • You are responsible to any activities under your account
  • It is your responsibility to inform us of any changes to your personal details.
  • we have the right to decline/suspend/cancel to register your registration if you do not accept and/or comply of with our Terms and Conditions
  • We reserve the right at any time to modify or discontinue products or/and Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the product or/and Service.
  • You have the right to cancel this agreement at any time by writing to us using the contact us form. Your rights and obligations shall remain.

7.  Your Order

  • Prices for our products or/and services are subject to change without notice.
  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
  • Orders are subject to acceptance and availability and accurate information must be provided for successful transactions.
  • Payment methods accepted include credit/debit cards and electronic funds transfer; payment is due at the time of order placement.
  • Delivery options are available based on location and product selection; third-party carriers may cause delays. For more detail, please review our Delivery page [Delivery Policy– cookiessecret.com]
  • Returns and refunds are governed by a returns policy, subject to certain conditions and timing requirements. For more detail, please review our Returns Policy [Returns Policy – cookiessecret.com]
  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our website. You agree to promptly update your account and other information, including your email address Telephone and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

8.  Products And Services

  • We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer.
  • All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

9.  Services And third-Party Links

  • We may provide you with access to third-party service over which we neither monitor nor have any control nor input.
  • You acknowledge and agree that we provide access to such services ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of these services.
  • Any use by you of the Services offered through our website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which services provided by the relevant third-party provider(s).
  • We may also, in the future, offer new services and/or features through our website, such new features and/or services shall also be subject to our terms and conditions.
  • Certain content, products and services available via our service may include materials from third parties.
  • Third-party links on our website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

10.  User Comments And Feedback

  • If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  • We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  • You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

11.  Privacy Policy

At Cookiessecret.com, we are committed to protecting the privacy of our users. Please refer to our  Privacy Policy  page which explains how we collect, use, and disclose your personal information when you use our online store. By using our online store, you consent to the collection, use, and disclosure of your personal information as described in this policy. Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [Privacy Policy – cookiessecret.com]

12. Errors, Inaccuracy  And Omissions

  • Occasionally there may be information on our website or in the service we provide in our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • We undertake no obligation to update, amend or clarify information in our website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in our website or on any related website, should be taken to indicate that all information in the Product and or service or on any related website has been modified or updated.

13. Prohibited Uses

In addition to other prohibitions as set forth in our terms and conditions, you are prohibited from using our website or its content:

  • Any unlawful purpose.
  • To solicit others to perform or participate in any unlawful acts.
  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information.
  • To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet.
  • To collect or track the personal information of others.
  • To spam, phish, pharm, pretext, spider, crawl, or scrape.
  • For any obscene or immoral purpose.
  • To interfere with or circumvent the security features of our website or any related website, other websites, or the Internet. We reserve the right to terminate your use of our website or any related website for violating any of the prohibited uses.

14. Disclaimer Of Warranties; Limitation of Liability

  • We do not guarantee, represent, or warrant that your use of our website will be uninterrupted or error-free.
  • You agree that from time to time we may remove the product and or service for indefinite periods of time or cancel the service at any time, without notice to you.
  • You expressly agree that your use of, or inability to use, our website is at your sole risk. All products and Services delivered to you through our website are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

15.  Severability

If any provision of our Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from our terms and conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

16.  Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

Our Terms and Conditions  are effective unless and until terminated by either you or us. You may terminate our Terms and Conditions  at any time by notifying us that you no longer wish to use our website, or when you cease using our website.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of our Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our website (or any part thereof).

17.  Entire Agreement

  • The failure of us to exercise or enforce any right or provision of our Terms and Conditions shall not constitute a waiver of such right or provision.
  • Our Terms and Conditions and any policies or operating rules posted by us on our website or in respect to the product/service constitutes the entire agreement and understanding between you and us and govern your use of our website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

18.  Governing Law  

  • Users agree to attempt resolution of disputes through negotiation and mediation in good faith.
  • Unresolved disputes may be subject to binding arbitration according to arbitration board rules; the decision is final and binding.
  • Our Terms and Conditions and any separate agreements whereby we provide you products or/and services shall be governed by and construed in accordance with the laws of Kuwait.

19.  Changes to Terms and Conditions

  • You can review the most current version of our Terms and Conditions at any time on this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of our Terms and Conditions by posting updates and changes to our website.
  • It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to our Terms and Conditions constitutes acceptance of those changes.

20.  Events Outside Our Control

 Cookie’s Secret Ltd shall not be liable for any failure to perform its obligations under our Terms and Conditions if such failure results from events outside its reasonable control, including but not limited to acts of God, war, terrorism, pandemics, or natural disasters.

21.  Contact Information

Questions about our Terms and Conditions should be sent to us at

admin@cookiessecret.com